• Shipment and Delivery:Orders are generally dispatched within 1-2 working days of cleared payment and are shipped via USPS, UPS, or Fedex. A tracking link will be provided. Delivery can be made to any specified location in the world, if you have any query regarding delivery locations you may contact us via email at info@purplewholesale.com.

Delivery charges are specified at check-out. Delivery time varies by location, expected delivery time is within 3-5 working days within the contiguous United States. Shipments outside may vary depending on the destination. We make great effort to ensure goods are delivered within the estimated time scales, however delays are occasionally inevitable. We are not responsible for delays or failure to deliver the products within the estimated time scales due to circumstances out of our control.

• Shipping Fees and Handling: Shipping fee is inclusive of handling, packing and postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. We take special care while packaging and dispatching your products for their safe arrival.
• Returns and exchange policy: Damages, discrepancies & returns must be notified to us by email( info@purplewholesale.com) within 2 daysof receiving goods. Email must include your order number, name, address, description of the product and reason of return. In the case of damages, a photo of the fault should also be provided. Should you wish to return a damaged item, please ensure it is returned in its original condition, within 7 days of receiving it. Once we have received your returned item/s, a refund will be issued. If you want, you may exchange or get a store credit towards your next order.

Item/s damaged due to alteration, customisation or misuse will not be accepted for return/exchange.

• The item/s must be returned with the packing slip enclosed.
• Returns should be made in the original, undamaged packaging.
• We recommend returning the goods by registered/insured mail.
• We are not liable for the return postage fees.
• We will not be liable for any loss or damage incurred whilst returns are held by third parties.
• Refunds will be processed once the items are received by us.

• Your refund will be credited by the original method of payment and/or to the same card with which you made your original payment. Refunds can take 7 working days to reflect in your account. We do our best to accommodate your request, but as our shipping and fulfilment system works on a quick and effective pattern, therefore we cannot change or alter any order once the fulfilment is under process. They will, however, be subject to our normal return policy described above should you wish to return them.

• Please note: If you cancel an item that qualified you for a promotion or special discount, you may no longer receive that discount or promotion. Where we notify you that items are back ordered or will be delayed in delivery, your cancellation rights will be specified in our communications to you. Any discount applied due to system error can be cancelled without any prior notification unless discount supplied to the customer by us and in accordance with any due refund or promotion.

• All items are subject to availability. If an item is out of stock, we will inform you promptly. A refund will be issued if you have already paid for the item.

• We try to ensure that the prices quoted are correct and that all products are accurately described on this website. However, orders will only be accepted if there are no material errors in the description or price. If we discover an error in the price or description of goods that you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order based on the correct price or description, or cancelling it. If we are unable to contact you, we will treat your order as cancelled.

• All reductions in price and/or credit terms are reductions against our own previous prices and terms unless otherwise indicated. Payment is accepted by multiple methods, specified in the Payment section. We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorized access to information provided by you.

• Purple Wholesale LLC is not liable for any cost incurred for returning any item unless the item ordered is faulty or agreed upon with Purple Wholesale team in advance.

• If any product we supply fails prematurely due to an inherent fault manufacturing defect) we will provide you with an appropriate remedy, e.g refund, replacement or repair. Simply contact us.